- General terms and conditions for using the site
- Protection of personal data
- Presence on social networks
General terms and conditions of use of the site
Any person using information, documents, products, software and/or services (hereinafter collectively referred as the 'Services') offered by this website shall be deemed to be aware of, and to have accepted, all the provisions of these general terms and conditions of use.
'Body' designates the public authority, ministry, administration or other public body which, either alone or jointly with others, are responsible for this site.
Obligations incumbent on the user
The site is accessed via the Internet. The user declares that he/she is aware of the risks involved and that he/she accepts those risks. He/she must guard against the effects of computer hacking by implementing suitable and secure computer settings.
The State of the Grand Duchy of Luxembourg cannot accept any liability for any damage the user may suffer, directly or indirectly, in connection with browsing this site or using the services it offers, or from accessing any of the websites to which it links.
There is no charge for using the site.
Management of cookies
They are stored by the site in a directory on the user's computer. A cookie contains the name of the server that created it, an identifier in the form of a unique number and an expiry date. The unique identifier enables the site to recognise the user's computer at each visit. Session cookies are deleted from the user's computer when the session is closed. However, persistent cookies remain on the user's computer for one month after the end of the session.
The user can decide whether or not this site's server is allowed to store cookies on his/her computer. The user may change his/her browser settings at any time to prevent cookies from being accepted and stored. The user may also delete all previously stored cookies at any time, using his/her browser (see Cookies Charter)
Use of some of the functions on the site may be limited or disabled if the users refuses the site's cookies. It is therefore recommended that the user set his/her browser to accept cookies from the site.
Alterations to the site
The State of the Grand Duchy of Luxembourg reserves the freedom to update, alter or suspend the site, without prior notice, for maintenance or updating operations, or for any other reason deemed necessary.
In particular, the State of the Grand Duchy of Luxembourg may, at any time, withdraw, add to, supplement or clarify all or any part of the information and services contained in, or offered on, the site. The State of the Grand Duchy of Luxembourg may not be held liable for any loss or damage whatsoever, whether direct or indirect, in connection with any such changes.
General limitations on liability
The State of the Grand Duchy of Luxembourg shall make its best effort to ensure optimal availability of the site. However, it cannot be held liable should the website become temporarily or totally unavailable.
The State of the Grand Duchy of Luxembourg shall make its best effort to ensure the security of the information system.
The State of the Grand Duchy of Luxembourg shall make its best effort to ensure optimal availability of the site.
The State of the Grand Duchy of Luxembourg shall make its best effort to ensure the security of the information system. However, it cannot be held liable should the information system be attacked or the website become temporarily or totally unavailable.
The State of the Grand Duchy of Luxembourg shall make its best effort to ensure the accuracy of the information provided by the site and published on the social networks. However, it may not be held liable for any omissions in connection with the updating of information or forms, errors in the use of the system, coding errors, inaccuracies, gaps in the information provided, or any errors or inaccuracies. Indeed, while the aim is to disseminate accurate, up-to-date information from a range of sources, the State of the Grand Duchy of Luxembourg is not immune to the danger of hardware errors. None of the information published on this site should be considered as exhaustive or as constituting a commitment on the part of the State of the Grand Duchy of Luxembourg. Explanations in layman's terms and translations are provided solely for information purposes. Only legal texts published in the Mémorial (Official Journal of the Grand Duchy of Luxembourg) shall be deemed authoritative. The information appearing on this site is of a general nature. It is not tailored to personal or specific circumstances, and therefore cannot be regarded as constituting personal, professional or legal advice to the user. If the user needs personal or specific advice, he/she should always consult the competent departments within the different administrative bodies.
Limit on the site's liability
This site expressly excludes liability for any consequences, whether direct or indirect, arising from:
- incompatibility between the service offered and the equipment, applications, procedures or infrastructures of the user or of any third party;
- any security breach caused by the user or a third party, and more generally any security breach not directly attributable to this site;
- any errors and/or fraudulent acts committed by the user or a third party;
- any unavailability or malfunction of electronic communication systems or networks.
Links to related sites
For users' convenience, this site may contain links to other websites which they may find useful or of interest. The State of the Grand Duchy of Luxembourg and more specifically the Body do not systematically check the content of these sites. Consequently, they accept no liability for the content of those websites, either in terms of the legality of such content or the accuracy of the information found there.
The site, all the elements contained therein (including the layout) and the information and services are protected by the legislation on intellectual property and copyright.
Unless otherwise stated, the State of the Grand Duchy of Luxembourg does not grant any licence or authorisation with regard to the intellectual property rights it holds in respect of this site, the elements contained therein, or the services it provides. Moreover, reproduction of the information or services, either wholly or in part and in whatever form or by whatever means, is not permitted without the prior written consent of the Body.
Unless otherwise stated, users are authorised to view, download and print the available documents and information, subject to the following conditions:
- the documents may only be used for personal purposes, for information and in a strictly private context;
- the documents and information may not be modified in any way whatsoever;
- the documents and information may not be disseminated outside or beyond the site.
The rights implicitly or expressly granted above constitute an authorisation to use the site; under no circumstances do they constitute a transfer or assignment of property rights or other rights in relation to the site.
Changes to the general terms and conditions of use
These general terms and conditions of use may be modified or supplemented at any time, without prior notice, in line with changes made to the site or changes in the law, or for any other reason deemed necessary. It is the user's responsibility to familiarise him-/herself with the general terms and conditions of use of the site, of which only the most up-to-date version accessible online shall be deemed to be in force. It is possible that, in the interval between accesses to the site, the general terms and conditions of use may have changed, and thus it is the user's responsibility to read through the conditions each time before using the site.
Applicable law and courts of competent jurisdiction
All disputes concerning the use of this site and its services shall be governed by Luxembourg law, and the courts of the Grand Duchy of Luxembourg shall have exclusive jurisdiction to hear and settle such disputes.
Protection of personal data
The personal data communicated by the user is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
The State of the Grand Duchy of Luxembourg does not collect any personal data other than the IP addresses in the web server logs for security purposes; user consent is not required before visiting the site.
The Data Controller is the Société Nationale de Circulation Automobile (SNCA).
Users can file claims relating to the protection of their personal data through the various communication channels available, or with the Data Controller (the SNCA). Users can also file claims with the SNCA's Data Protection Officer at the following email address: firstname.lastname@example.org. Furthermore, users may refer to the National Commission for Data Protection (Commission Nationale pour la Protection des Données - CNPD) to resolve any disputes in this field (address: 1 Avenue du Rock'n'Roll, L-4361 Esch-sur-Alzette).
Online contact form on the site
The information about you gathered via this online contact form is processed by the SNCA for the purposes of proceeding with your request.
By filling in the form, you agree to your personal data being processed in the context of your request. This information is stored by the administration for as long as necessary for the purposes of the processing.
Since the length of time for which the personal data will be retained depends on the request, the SNCA shall communicate this time or the criteria used for determining it on request for each individual case.
The Recipient of the data about you is the SNCA in the context of processing your request. Please contact the SNCA to find out who are the recipients of the data included on the form.
In accordance with Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, you are entitled to access, correct and if necessary delete your personal data. You are also entitled to withdraw your consent at any time.
In addition, and except in the case of the processing of your data being compulsory, you may, for legitimate reasons, oppose processing.
If you wish to exercise these rights and/or obtain communication of the information about you that is being held, please contact the SNCA (contact details indicated on the form). You also have the possibility of filing a complaint with the National Commission for Data Protection (Commission Nationale pour la Protection des Données - CNPD) by post (CNPD, 1 Avenue du Rock'n'Roll, L-4361 Esch-sur-Alzette).
Processing in connection with management of the newsletter
The email address provided by the user when signing up for the website newsletter will be shared with a subcontractor for the sole purpose of circulating the newsletter. That subcontractor – Mailjet, based in Paris, France – is subject to the same legal obligations with regard to the protection of personal data. To minimise abuse of the system, the user must confirm his/her subscription by clicking on a link sent to the email address they provided.
Users may unsubscribe at any time, using a link provided in each email or by contacting the SNCA. The user's data will not be kept for longer than his/her subscription lasts.
The Data Controller for this processing is the SNCA.
Processing in connection with audience measurement
Certain data relating to the users' hardware and software, which is not capable of revealing their identity, is collected when they visit the public site. The sole purpose of collecting such data is to gather statistics on website traffic (type of browser, resolution, approximate location, etc.) in order to provide users with the best possible user experience.
Under no circumstances is the user's full IP address kept. Only one part of the IP address is kept in order to obtain overall statistics, and under no circumstances is it possible to identify the user.
This data is kept and hosted in Europe in a solution provided by a subcontractor – specifically, Adobe Systems Inc. – who, as such, is subject to the same legal obligations regarding the protection of personal data, should such data be harvested in the future.
The data is kept for no longer than is necessary to observe how audiences evolve as a function of browsers, resolution settings, and other available statistical data.
The Data Controller for this processing is the SNCA.
Processing in connection with online surveys
Users' data is harvested, with their permission, for the sole purpose of conducting surveys for the State's administrative bodies. In addition, technical audience measurement data is collected at the same time.
The data is kept for the duration of the survey, plus a few weeks for the results to be statistically analysed.
These surveys are conducted directly on the website of a subcontractor – specifically, surveygizmo.eu, developed by Widgix Limited, which is located in the United States. The data is hosted in Europe. That subcontractor is subject to the same legal obligations regarding the protection of personal data, as the surveys are carried out for or by users from the European Union.
The procedures for carrying out these surveys are such that none of the collected data permits personal identification of the user. Even by combining technical identifier data (IP address or information about the user's browser or device) and/or data harvested from multiple surveys, the subcontractor operating the platform would still be unable to personally identify the users.
The Data Controller for this processing and the Recipient of the data is the SNCA.
Presence on social networks
All users joining the website's community on social networks undertake to refrain from any form of discrimination based on race, colour, religion, gender, sexual orientation, age, ethnic origin, disability, marital or employment status.
Abusive, racist, sexist or offensive comments have no place on social networks. Any such comments will be deleted and reported.
On social networks, this site communicates mainly in French. Depending on the situation and target audiences, information may be posted in the other two national languages (German and Luxembourgish) and in English.
As far as possible, replies to all questions or comments will be in the language used by the user.